Support
How to sign up
- Visit the Homepage: Go to the Setsy homepage and click Get Started if you don't already have an account.
- Fill out the sign-up form:
- Enter your name and club name.
- Select your country and city.
- Enter your email (this will be your username).
- Create a password (8+ chars, include a special character).
- Agree to the terms and click Get Started.
- Verify your email via the link we send (check spam if needed).
- Log in and complete your profile: sports, gender matching, rating system.
- Save to access your dashboard.
Sessions
Sessions represent scheduled times when players gather to play racket sports. You can create and manage multiple sessions within a club.
Starting a new session
- Click "Start New Session" from the dashboard or the top menu.
- Enter session details: name, sport, and court allocation.
- Pre-set Rounds (automatic rest) New
Record, up front, how many rounds each player wants to take part in. Setsy will automatically rest that player once they’ve reached their preference—no manual tracking required.
- Enable Pre-set rounds and then select the number of rounds for the session (Max 8)
- As players arrive, ask how many rounds they want (e.g., Sally: 4 rounds).
- Enter those preferences when marking the player as playing.
- Generate rounds as usual—Setsy rests players automatically when they reach their limit.
- Create the session to begin adding players and generating rounds.
Managing a session
- Mark players as playing or resting.
- Generate rounds to create matchups.
- Manage courts (e.g., remove an unavailable court).
Ending a session
- Click End Session.
- The session is recorded with the time/date and organiser.
- You can revisit past sessions at any time.
Multiple sessions
Run multiple sessions at the same time (e.g., Tennis on Courts 1–4 and Pickleball on Courts 12–15)—each with its own organiser and flow.
Adding players
Add players as they arrive or preload your regulars. Provide name, rating, and whether they like singles.
Skill ratings
Use known systems (UTR, ITN, NTRP) as a guide, or Setsy’s five-level ratings if unsure.
Singles players
If a player enjoys singles, mark them as such. Singles-capable players are prioritised when a court has only 2–3 players.
Resting and playing
Players can be marked as playing or resting. Resting players are not included in the next generated round.
If pre-set rounds are enabled, you'll also need to set how many rounds the player wants to take part in when marking them as playing.
Editing and deleting
Edit a player via the row ellipsis → Edit, then save.
Bulk upload
Use the bulk upload on the Players screen to paste from a spreadsheet. Follow the template guidance on that page.
Generating rounds
From the Players or Rounds screen, click Generate Rounds. Setsy’s algorithms create balanced matchups.
Equal mix
Aims to place players of similar skill together for closer matchups.
Varied mix
Blends different abilities to create a varied, social mix of play.
Rounds screen
The rounds screen shows who is paired with whom, who they’re playing, and on which court.
Display the rounds screen on a TV/monitor for the smoothest experience—no more whiteboards and magnets.
Keep it updated (swaps/new players) to help avoid repeat matchups later in the session.
Swapping players
Swap players between courts via the ellipsis → Swap if you spot mismatches.
Adding players
New arrival mid-round? Use Add Player to place them on a court right away (choose an existing player or add a new one quickly).
Reshuffling a round
Not happy with how a round came out? Use Reshuffle to regenerate the matchups for that round with the same players. Keep reshuffling until the mix looks right.
Deleting a round
Generated a round by mistake, or need to start the round again? Use Delete round to remove it. Any scores entered for that round are removed with it.
Previous rounds
Use the rounds list/tabs to jump back and review earlier rounds.
Broadcasting a session
What is Broadcasting?
Broadcasting allows organisers to show the current round screen to players in real time. It’s read-only.
- Which court each player is on
- Who’s on-court with them
- Option to look back at previous rounds
Only organisers can make changes; players can’t edit anything. Broadcasting is available from any page within a session.
How to use it
- Go to any page within a session.
- Toggle the Broadcast switch in the top navigation.
- Click the share icon to bring up a QR code and link.
- Players can scan the QR code or open the link on their phone to view the session live.
On mobile, swipe the top navigation to find the Broadcast switch.
What players see
- A clean, read-only session view
- Court assignments and names only (no ratings)
- Option to follow themselves (see only their court)
- A share button to invite others
You stay in control
Need to make changes? Temporarily turn off Broadcast. Players will see “unavailable” until you toggle it back on.
Ending your session
To end your social session, select End Session, which returns you to the dashboard.
Scores & leaderboard
Keep score as you play and Setsy builds a live leaderboard for the session automatically. Open a session and choose Scores or Leaderboard from the results menu.
Entering scores
The Scores screen lists every court from each round with a box for each side's score. Type the number of games each side won—Setsy saves as you go, so there's no separate save button. You can update a score at any time and the leaderboard updates with it.
Scores only appear once you've generated at least one round. Until then you'll see “Generate the first round and scores will land here.”
Leaderboard
The Leaderboard ranks every player in the session by games Won, and also shows games Lost, their win %, and total Games played. It's a great thing to broadcast to a TV as a session wraps up.
Saved & past sessions
From your dashboard, each session has a menu (the ellipsis on the session) with more options beyond starting and ending.
Resuming a session
Ended a session too early, or want the same group to keep going? Choose Resume session to reopen it right where you left off—players, rounds and scores are all still there.
Duplicating a session
Run the same group each week? Choose Duplicate, give the new session a name, and optionally tick Copy signed-up players to bring the same players (and their pre-set round preferences) across. Your court set-up is carried over either way, and the new session starts fresh, ready for its first round.
Deleting a session
Delete removes a session and its rounds and scores for good. This can't be undone, so only delete sessions you're sure you no longer need.
Managing your players
Players you add are saved to your club, so your regulars are ready to sign up for the next session. Manage them from the Players area.
Bulk editing players
Need to tidy up ratings or details for lots of players at once? Use Bulk edit to update your club's players in a single spreadsheet-style view, rather than editing them one row at a time. (To add many players at once instead, see Bulk upload.)
Removing players
Remove a player from your club via the row ellipsis → Remove. If you signed up with the sample players, you can clear them out once you've added your own.
Club settings
Everything you set when you first signed up can be changed later from Club settings:
- Club name and location
- Sports your club plays
- Rating system (UTR, ITN, NTRP, or Setsy's five-level ratings)
- Gender matching, which influences how mixed matchups are generated
- Courts—manage your club's default list of courts, then choose which are in play per session
Advanced settings let you fine-tune how Setsy builds matchups for your club. Changes apply to new rounds you generate.
Team members & roles
On Pro and higher plans you can invite others to help run your club so everyone works from the same players, sessions and scores. Go to Team members in settings and choose Invite team member—enter their name, email and a role. They'll get an email invitation to set up their login.
There are three roles:
- Owner — full access, including billing. This is the person who created the club.
- Admin — can run sessions and manage players, courts and settings.
- Viewer — read-only access to view sessions and results without making changes.
Invitations that haven't been accepted yet show as Pending; you can Resend or Remove them, and remove members who no longer need access.
Plans & billing
Setsy comes in three plans—Basic, Pro and Elite—which differ in how many courts, players and logins they include. Every plan includes all of the matchmaking algorithms and the live broadcasting feature. You can pay monthly or yearly, and Pro comes with a 28-day free trial (no credit card required).
See Pricing for a full comparison. To move up a plan, open Upgrade plan in settings and complete checkout. Your invoices and payment history live under Subscriptions.
To change or cancel your plan, email us at support@setsy.io and we'll sort it out for you.
Account & signing in
Your email address is your username. If you can't sign in:
- Forgot your password? On the login screen choose Forgot password, enter your email, and we'll send you a link to set a new one.
- Haven't verified your email? You need to click the verification link we email you before you can log in. Check your spam folder if it hasn't arrived.
- Invited to a club? Open the invitation email and follow the link to finish setting up your login.
FAQ & troubleshooting
I didn't get my verification / reset email. Check your spam or junk folder first. Verification and reset links can expire—if yours has, request a new one and use it straight away.
My session has too many / too few courts. Add or remove courts for a running session from its court settings, or manage your club's default courts in Club settings.
Scores aren't showing. Scores appear only after you've generated at least one round—see Scores & leaderboard.
Still stuck? Email us and we'll be happy to help.